The Sapper Company LLC
The Sapper Company LLC
  • Home
  • Shop
  • More
    • Home
    • Shop
  • Sign In
  • Create Account

  • Orders
  • My Account
  • Signed in as:

  • filler@godaddy.com


  • Orders
  • My Account
  • Sign out

Signed in as:

filler@godaddy.com

  • Home
  • Shop

Account

  • Orders
  • My Account
  • Sign out

  • Sign In
  • Orders
  • My Account

Terms and Conditions

 

Terms and Conditions

Effective Date: 8/5/2025
Last Updated: 8/5/2025

Welcome to sappercompany.com, operated by The Sapper Company LLC (“we,” “us,” or “our”). By accessing or using this website (the “Site”), purchasing products, or interacting with any of our content or services, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully.

If you do not agree to these Terms, you should not use this Site.

1. Use of the Website

You agree to use this Site for lawful purposes only. You must be at least 18 years old or the age of majority in your jurisdiction to make purchases from this Site. You agree not to use the Site for any unlawful, fraudulent, or harmful activity.

2. Product Information & Availability

We strive to display accurate product descriptions, images, and availability. However, we do not guarantee that all product details, pricing, or images are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.

All products are subject to availability. We may discontinue or modify any product at any time without prior notice.

3. Pricing & Payment

All prices are listed in U.S. dollars. We reserve the right to change pricing at any time without notice. Payment must be made in full at the time of purchase using accepted payment methods at checkout.

We use third-party payment processors and do not store your credit card information.

4. Shipping & Delivery

We process and ship orders through our network of suppliers and shipping partners. Shipping times are estimates and may vary depending on the destination, carrier, or supplier inventory.

We are not responsible for shipping delays, carrier issues, or lost/damaged packages once shipped.

5. Returns & Refunds

If you are not satisfied with your purchase, please review our Return Policy for eligibility, return instructions, and timeframes.

Items must be unused, in original packaging, and returned within the specified return window to be eligible for a refund.

6. Intellectual Property

All content on this Site—including but not limited to logos, images, text, graphics, and branding—is the property of The Sapper Company LLC and is protected under intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content from this Site without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law, The Sapper Company LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your use of or inability to use the Site or its products.

All products are provided “as is” without warranties of any kind, except as otherwise stated by us or required by law.

8. Indemnification

You agree to indemnify and hold harmless The Sapper Company LLC, its owners, affiliates, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site or violation of these Terms.

9. Prohibited Uses

You may not:

  • Use the Site in violation of any local, state, or federal law
     
  • Attempt to gain unauthorized access to any portion of the Site
     
  • Transmit viruses, malware, or harmful code
     
  • Engage in data scraping or other automated collection
     

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate courts located in Washington County, Oregon.

11. Termination

We reserve the right to terminate or restrict your access to the Site or its services at our discretion, without notice, for any reason, including violations of these Terms.

12. Changes to These Terms

We may update these Terms at any time without notice. Your continued use of the Site constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

13. Contact Information

If you have any questions or concerns about these Terms, contact us:

The Sapper Company LLC
📧 info@sappercompany.com
🌐 https://sappercompany.com

Return and Refund Policy

 

Return & Refund Policy

Effective Date: 8/5/2025
Last Updated: 8/5/2025

At The Sapper Company LLC, we stand behind the quality of our gear. If you're not completely satisfied with your purchase, we’ll do our best to make it right. Please read the policy below for information on returns, exchanges, and refunds.

🔁 Returns

Eligibility

To be eligible for a return:

  • Your item must be unused, in its original condition, and in the original packaging
     
  • You must request a return within 30 days of the delivery date
     
  • Proof of purchase (order number or receipt) is required
     

Non-Returnable Items

We cannot accept returns on:

  • Opened food or water products (e.g., MREs, emergency rations)
     
  • Used or modified gear
     
  • Custom or special-order items
     
  • Gift cards or downloadable content
     

💵 Refunds

Once your return is received and inspected:

  • We will notify you by email of the approval or rejection of your refund
     
  • If approved, your refund will be processed to your original payment method within 5–10 business days
     

Please note: Original shipping costs are non-refundable. If your return is due to an error on our part (e.g., wrong item or defect), we’ll cover return shipping.

🔄 Exchanges

If you received a defective or damaged item, or need to exchange for a different size or variant, please contact us within 7 days of delivery at:

📧 support@sappercompany.com

🚚 Return Shipping

You are responsible for the cost of return shipping unless:

  • The item was incorrect, defective, or damaged upon arrival
     

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for lost return shipments.

❗ Damaged or Defective Items

If your item arrives damaged, please contact us immediately with:

  • A description of the damage
     
  • Clear photos of the item and packaging
     
  • Your order number
     

We’ll work quickly to replace or refund your order.

📬 How to Start a Return

To initiate a return, please email support@sappercompany.com with:

  • Your order number
     
  • The item(s) you want to return
     
  • Reason for the return
     

We’ll respond with return instructions within 1–2 business days.

⚖️ Policy Updates

We may update this Return & Refund Policy at any time. Updates will be posted to this page with a revised effective date. Your continued use of the site indicates your agreement to the updated terms.

💬 Questions?

Reach out to our support team at:
📧 info@sappercompany.com
🌐 https://sappercompany.com

  • Privacy Policy
  • Terms and Conditions

The Sapper Company LLC

Copyright © 2025 The Sapper Company LLC - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept