Effective Date: 8/5/2025
Last Updated: 8/5/2025

At The Sapper Company LLC, we stand behind the quality of our gear. If you're not completely satisfied with your purchase, we’ll do our best to make it right. Please read the policy below for information on returns, exchanges, and refunds.

To be eligible for a return:

• Your item must be unused, in its original condition, and in the original packaging
   
• You must request a return within 30 days of the delivery date
   
• Proof of purchase (order number or receipt) is required
   

We cannot accept returns on:

• Opened food or water products (e.g., MREs, emergency rations)
   
• Used or modified gear
   
• Custom or special-order items
   
• Gift cards or downloadable content
   

Once your return is received and inspected:

• We will notify you by email of the approval or rejection of your refund
   
• If approved, your refund will be processed to your original payment method within 5–10 business days
   

Please note: Original shipping costs are non-refundable. If your return is due to an error on our part (e.g., wrong item or defect), we’ll cover return shipping.

If you received a defective or damaged item, or need to exchange for a different size or variant, please contact us within 7 days of delivery at:

📧 support@sappercompany.com

You are responsible for the cost of return shipping unless:

• The item was incorrect, defective, or damaged upon arrival
   

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We are not responsible for lost return shipments.

If your item arrives damaged, please contact us immediately with:

• A description of the damage
   
• Clear photos of the item and packaging
   
• Your order number
   

We’ll work quickly to replace or refund your order.

To initiate a return, please email support@sappercompany.com with:

• Your order number
   
• The item(s) you want to return
   
• Reason for the return
   

We’ll respond with return instructions within 1–2 business days.

We may update this Return & Refund Policy at any time. Updates will be posted to this page with a revised effective date. Your continued use of the site indicates your agreement to the updated terms.

Reach out to our support team at:
📧 info@sappercompany.com
🌐 https://sappercompany.com